You can make a return during the 7 calendar days after receiving the product. (according to delivery dates of our currier Fedex).
If you need more information about exchanges, please contact our support team at firstname.lastname@example.org.
Original shipping charges are non-refundable.
You are responsible for the charges of the return shipping.
You pay the cost of returning the merchandise you want to exchange and the new one that we will send you if the exchange of the merchandise is approved. Please validate with email@example.com the related costs
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your request has been approved or rejected for refund.
All products are subject to availability. Once an order is placed, you will receive an email confirmation about your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation your order has been shipped.
The cost of shipping varies according to your location, at the time of entering your shipping information, the platform will tell you the cost of shipping.
Orders are dispatched from our warehouse based in Medellin, Colombia, and are usually delivered within 10-15 working days.
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time. (i.e COVID 19)
Marde Rosas is not responsible for delays in shipping or delivery due to forces outside of our control such as carrier issues or inclement weather.
An email will be sent once your order has been dispatched
If you do not receive one, please email firstname.lastname@example.org
All orders require a signature on delivery, make sure your supplied address is attended during business hours
We cannot send to PO BOXES, please ensure a street address is supplied
Mar de Rosas uses FEDEX
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Mar de Rosas does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Mar de Rosas, please contact your local customs office to find out more information if you are unsure of the charges.
Currently we can process your payments through Paypal.
At Mar de Rosas we are committed to providing you with a safe shopping experience. We respect your privacy and all information received is confidential and is only used to contact you or send you promotional emails. If you would like to remove your information from our database, please send an email to email@example.com or unsubscribe through directly from our email.
When you pay with PayPal, your financial information is never shared with the seller, you are making your payment through PayPal platform not through Mar de Rosas platform.
If you want to learn more about that please check the PayPal Policy.
A Pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may e-mail us at firstname.lastname@example.org
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please e-mail us at email@example.com
In case you require a piece before the shipment of the complete set, you must pay the cost of the additional shipment
Do not fold or iron. Rinse after contact with salt water or chlorine. Hand wash with cold water, using mild, gentle soap. Lay flat to dry.
You only need to return the piece/s you wish to exchange.
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at firstname.lastname@example.org so we can urgently review the matter for you!
Please contact us at email@example.com right away and we will be able to assist you.