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F.A.Q

Frequently Asked Questions

Customs and Import fees

Mar de Rosas doesn´t assume import fees these must be paid by the client upon arrival

Payments

All international purchases from our website are made through Paypal

Shipping

Your purchase is shipped immediately, delivery has an estimate of 3 business days, this date can vary due to the COVID-19 emergency or external issues with the courier

Warranty and Exchanges

Send us the piece you wish to exchange to the following address: 2501 Brickell Avenue Apt 203 Miami, Fl 33129. This is our only reception center for product exchanging. The piece must be in perfect condition, with no signs of wear or tear, in its original packaging and have all its labels.

The exchange will be made within 15 days following the reception of the garment at our warehouse.

The delivery to our warehouse and the cost for the new garment delivery must be assumed by you, Mar de Rosas won´t pay for any shipping costs due to size exchange.

We receive claims when there are quality, suitability and security issues. This are the steps to make your claim:


1. Send us a photograph where we can check the warranty issue to soporte@marderosassw.com including your personal information, ID number, contact number and the address where the product was sent.

2. Once we have received the photographic support our team will start a case evaluation, and in a term of up to 8 business days we will contact you with an answer.

3. If the warranty claim is accepted, you must send us the garment to 2501 Brickell Avenue Apt 203 Miami, Fl 33129. This is our only reception center for product exchanging.We will send you a new bathing suit in a term of up to 8 business days.

The warranty exchanged can be claimed up to 45 days after receiving the garments.

Mar de Rosas will pay for the delivery to our warehouse and for sending you the new garment.

No, the only circumstance in which Mar de Rosas makes money refunds is when there is a fraud case with the payment method.

All exchanges must be done through FEDEX, and all packages must come from the country to which the garment was shipped to (meaning if the purchase was made in the US the return must come from the U.S).

Size Chart

Each product has its own size chart. You will find it at the bottom of every product

Mix and Match

Yes, you can mix and match every piece, and select different sizes for each item

Washing and Caring

Hand Wash – Maximum temperature 40ºC

Use Mild soap

Do not bleach

Do not tumble dry

Do not dry clean

Contact

You can emails us at soporte@marderosassw.com or via Whatsapp to the following number +573128680004

Mar de Rosas Tribe of Collectors

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